Meet the people
blocking progress.

Vera can turn any yes-or-no question into a four-stage engagement. She arrives with a framework, leaves with an implementation roadmap, and regards a solved problem as a failure of account management.

“Before we solve it, have we scoped it?”

Chip asks the obvious question, buys the equipment, and ends up doing the work. He has mistaken several kickoff meetings for the beginning of progress. His optimism is renewable; his expense account is not.

“I thought we were nearly done.”

Flint sees the bigger picture, particularly the part with his name on it. He specializes in approving success, delegating friction, and discovering additional scope just before the invoice closes. Nothing moves him faster than a chance to stay seated.

“Excellent. Put my name on the summary.”